PROCESSING TIME 2-5 business days DAYS DUE TO PRODUCT AVAILABILITY OR HIGH DEMAND

SHIPPING TIMES - VARY DUE TO YOUR SELECTION BUT CAN RANGE ANYWHERE FROM 1 TO 3 DAYS after processing date

PLEASE BE SURE TO ORDER AT LEAST 1 to 2 WEEKS IN ADVANCE OR A RUSH FEE WILL APPLY TO ORDERS NEEDED WITHIN 3-5 BUSINESS DAYS.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note returns do not apply to customized items.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us at support@exotickustomz.com to start a return. Please note that returns will need to be sent to the following address: 665 S Pear Orchard Rd Ste 106-570 Ridgeland, MS 39157

**Custom Order Policy at Exotic Kustomz

1. **No Refunds**: Due to the personalized nature of custom orders, we cannot offer refunds once the order has been placed.

2. **Exchanges**: Exchanges are available for custom orders, but only under the following conditions:

   - The customer identifies an issue with the product that deviates from the approved proof.

   - The product received has a manufacturing defect or damage not caused by shipping or handling

3. **No Exchanges After Proof Approval**: Once the proof for a custom order has been approved by the customer, no exchanges will be entertained. It is crucial for customers to thoroughly review and ensure that the proof meets their expectations before approval.

4. **Product of Equal Value**: If a refund or exchange is not possible, we will provide an alternative product of equal value to ensure customer satisfaction.

Please note: We always strive for perfection and your satisfaction is our utmost priority. If you have any concerns or feedback, do not hesitate to reach out to our customer service team.